Bluclipper

 FAQs

What is Bluclipper Cancellation Policy?

You cannot cancel an order after dispatching the product; cancellation can be done again after the successful delivery of the product; any amount paid will be credited into the same payment mode using which the payment was made

Can I modify the shipping address of my order after it has been placed?

Yes, You cannot modify the shipping address of your order once the order is placed; please cancel the order before dispatch & place a new order with the right shipping address.

 

I just cancelled my order. When will I receive my refund?

If you selected Cash on Delivery, there is no refundable amount because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet, you will receive a refund into the source account within 7-10 days from order cancellation. 

Returns and Exchange

What is Bluclipper's Return and Exchange Policy? How does it work?

Bluclipper returns and exchange policy allows you to return or exchange items purchased on Bluclipper for any reason within the specified return/exchange period (check the product details page). Feel free to try on a product, but all we ask is that it remains unused and is preserved in its original condition along with the tags and packaging. If a Seal Tag is received with the item, ensure that it remains attached & intact with the product to avoid any hassles in the event of a return/exchange. There are two ways to return the product to us:

1. Pickup: We offer free pickup service in most locations. You will see a pickup option when you submit a return request.
2. Self-Ship: If we don't offer a pickup at your location. In such cases, we will credit the shipping costs as Bluclipper credits, provided the product meets the return policy and you have shared a scanned copy of the courier receipt.

Once the product is returned successfully, our warehouse agent may check the return product quality; a refund will be initiated after receiving the product at our warehouse and passing a quality check. If the picked-up product does not pass the quality check, we will return it to you for a handling charge of Rs. 100. If you choose to exchange the item for a mismatch of size or receipt of a defective item, you will be provided a replacement free of cost. However, all exchanges are subject to stock availability and your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on Bluclipper for the same or different sizes of the same style or any other item of the same or different value from Bluclipper within the specified exchange period, subject to your address being serviceable for an exchange.

The following EXCEPTIONS and RULES apply to this Policy:

1. Accessories, Precious Jewelry, Innerwear, Socks, Briefs, Shapewear Bottoms, and any Lingerie Set that includes a Brief, Swimwear, Mittens, or Wrist-Bands cannot be exchanged or returned.
2. Certain products like sherwanis can only be exchanged, not returned. Please read the Product Detail Page to see the number of days up to which a product can be returned/exchanged post-delivery.
3. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (e.g., shoes must be packed in the original shoe box).
4. Under Exchange Policy,

1. a) If you choose to exchange the item purchased by you on Bluclipper within the specified exchange period for the same size or a different size of the same style, you will be provided with a replacement of the item, free of cost.
2. b) If you choose to exchange an item purchased by you on Bluclipper for any other item of the same or different value from Bluclipper. In such case, if exchanged item is of a higher value, differences in amount will be charged to you. If the exchanged item is of a lower value, differences in amount will be refunded to you after the successful Pick up of the original item from you.
3. c) the Net amount paid by you (excluding instant cashback/discount) to purchase an original item will be considered to calculate the difference in the amount of the original and exchanged item, which will be payable by you or refundable by Bluclipper as the case may be, for an exchange.
4. d) Applicable refund for exchange will be triggered successfully post Pick of the original item from you.

6) Exchanges are only allowed for pin codes that are serviceable for an exchange.

7) Item cannot be exchanged for multiple products, and you can select a single item for exchange. At the same time, customers can exchange multiple items at a time by initiating separate exchange requests for each item.

8) Non- returnable products/categories cannot be exchanged.

9) Platform Handling Fee (defined under 'Terms of Use') does not apply to exchanged orders.

10) Bluclipper shall reserve the right to restrict the exchange of the items purchased on Bluclipper if a customer in any way breaches or misuse this Policy, as determined in Bluclipper sole discretion. If you have purchased an item with a gift/offer associated with it and wish to return the main item, you must also return the free product.

11) Bluclipper will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Bluclipper would not be accountable for the misplacement or replacement of the product and is not responsible for its delivery back to the User

12) If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

13) If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy, and the image of the courier receipt is shared by you and validated by us. For self-ship returns, the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails, the product will be reshipped back to you.

To return a product to Bluclipper, please follow these steps:

You can return products purchased from Bluclipper within the specified return/exchange period(check the product details page for the same), except for our non-returnable and high-value products, which can only be returned for a few days.

1. Create a 'Return Request' under the "My Orders" section of App/Website/M-site. Follow the screens after tapping on the 'Return' button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us based on the return mode.
2. We offer pickup facilities in selected locations basis our courier serviceability.
3. If the reverse pickup option is unavailable at your location, you can self-ship the product to us.

Pickup: If you select to schedule a pickup, please place the product in a packet, and the product must be unused and unwashed, and all the tags must be intact. Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at pick up, and a further quality check will be conducted at our Returns Desk.

Self-ship: If your area pin code is not eligible for "Pickup" mode, please self-ship the product to our Returns desk. Please pack the product and ensure the product is unused, unwashed, and all the tags are intact. Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address of Returns desk closest to you. We have listed the addresses of the Returns desk in another section on this page.

We will send you a confirmation email when we receive the shipment at our warehouse. At any time, you can track the status of your return request on the App/Website/Msite.

How do I place an exchange request on Bluclipper?

If you would like to exchange products purchased from Bluclipper, please follow the below-mentioned steps:

1. You can create an exchange for products purchased from Bluclipper within the specified return/exchange period (check the product details page for the same) under the “My Orders” section of App/Website/M-site. If your address is serviceable for exchange, you can proceed and generate an exchange id. Please note down your exchange id for future reference.
2. Place the product in a packet but do not seal it. Please ensure the product is unused, unwashed, and all tags intact.
3. Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available at the same address selected for delivery of the exchange item.
4. At any time, you can track the status of your exchange requests under “My Orders” of App/Website/M-site.

How long would it take me to receive the refund of the returned product?

After Bluclipper have initiated the refund as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

1. NEFT - 2 to 5 business days post refund initiation
2. Bluclipper Credit - Instant
3. Online Refund – 7 to 10 days post refund initiation, depending on your bank partner

Please note Bluclipper initiates the refund upon successful return pick up or after the returned item has reached us and the quality check is successful. Therefore, the refund initiation time may vary by the time the courier partner takes to deliver the return to an Bluclipper warehouse. In case of any refund discrepancies, Bluclipper may, at its sole discretion, request you share a screenshot of your bank statement with us.

How do I return multiple products from a single order?

If you are returning multiple products from a single order, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet. If the mode of return is Pickup, our courier person will Pickup the products from the pickup address.

Does Bluclipper pick up the product I want to return from my location?

Currently, we pick up products only from selected PIN Codes. If your area pin code is serviceable, you can select the pickup option when you create a Return Request on App/Website/M-site.

1. We will pick up the return within 4 - 7 days from the requested placement date.
2. Please keep the return shipment ready.

How can I Self-Ship the product to Bluclipper?

If your area pin code is unavailable for pickup, you must self-ship the returned item via any reliable courier partner. Please ensure to place a sheet of paper with the details of the Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of the courier bill/receipt is shared via the Contact Us option on App/Website/M-site. The courier bill/receipt should satisfy the following conditions for successful processing:

1. It should capture the weight of the return package.
2. Residential/office address, destination address, shipment date, amount, and other details should be mentioned.
3. The information on the receipt should NOT be edited/over-written.
4. The courier charge (amount mentioned on the receipt) should not overshoot Rs. 150
5. This is subject to your returns being inspected and successfully processed upon receipt.

Where should I self-ship the Returns?

You can send the return to the following returns processing facilities listed below. 

Address: Bluclipper Private Limited, 3rd Floor, Plot No: CA 9, Building No: 166, APC Circle, Above Axis Bank & Reliance Smart Point, Jigani, Karnataka 560105

Kindly do not send it to any other address, as the return package will not be treated as accepted.

Why has my return request been declined?

This scenario may have happened if the item you returned is used, damaged, or the original tags are missing. If the return request is declined, the user shall not be eligible for a refund, and Bluclipper assumes no liability. For more details, please call our customer care.

Why did the pick up of my product fail?

We make two attempts to pick up the item; if the item is not picked up on the third attempt, the Pickup request will be marked as failed. You can initiate a new return request if the item meets the return criteria and is within the specified return/exchange period. For more details, please call our customer care.

Why is my returned product re-shipped?

This may have happened because your returned item is used, damaged, original, or missing MRP tags. Suppose you fail to accept the receipt of the re-shipped item. In that case, you shall continue to be ineligible for a refund, and Bluclipper assumes no liability concerning the return or refund for the said re-shipped item. For more details, please call our customer care.